Return to shop
To place a parts order, please do so via our web shop if possible, or via email.
If you are calling us, please do leave a message on the answerphone if no one is available to take your call.
Logging In
You create your registration and log in details as part of the checkout process when you place your first order.
Please note that if you use Paypal Express checkout, your details and loyalty points may not be saved and the order comes through with the delivery address you have set up in Paypal. Please make sure this is correct!
We recommend that you click the "Checkout Securely" button the first time you buy from us so you can set up your account as part of the checkout process. You can still use Paypal with this method as it is an option there too.
Payment/Checking Out
Checkout with Paypal: (Paypal Express checkout) This bypasses our checkout and it works like this: After you click the "Checkout with Paypal" button, you log into your paypal account. At this stage only the cost of the parts will be shown on the Paypal login screen. Our system then sees the delivery address you have on your paypal account and lets you select delivery options for that address. Then you click again to pay the total amount including the delivery charge. Please make sure that the delivery address on your Paypal account is correct as this is what comes through to us on your order and where we'll be sending the package to.
Checkout Securely: By clicking this method, you will be led through our simple checkout procedure and can choose from a number of payment methods, including Paypal.
Delivery Information
We aim to dispatch stocked items within 48 hours (excluding weekends and holidays) – if you require an order urgently or by a specific date, please contact us by phone or email.
Over sized items will take longer to package to arrive safely – they also cannot be shipped on overnight services. The maximum length we can send on standard UK courier delivery is 1.5 metres, but longer items can be sent on a different service. For this reason the website may not calculate the correct delivery price for bulky / oversize items and where this occurs, we will contact you with the correct delivery cost for your agreement and payment prior to proceeding.
If any of your ordered items are not in stock, we will advise you as soon as possible the date we expect them back in stock.
The maximum package weight for overseas shipment by standard post is 2kg. Size restrictions also apply to standard post so anything overweight or oversize will need to be sent by courier.
Our webshop calculates the carriage cost purely using the item weight, however overseas freight couriers charge by volumetric weight which is calculated with a formula based on the package size.
For this reason most deliveries for destinations outside the UK will need to be packaged by us first so we can calculate the delivery charge. We will assemble your order, weigh and measure it, then quote you for delivery, before directing you the the appropriate payment page. We apologise for this slight inconvenience, but feel that it is the best way to prevent you being overcharged for delivery.
Some countries outside the UK will also be able to pay for delivery at checkout if the package weight is under 2kg. If it is under 2kg but outside the allowable dimensions, we will contact you prior to sending.
Please note: Fortunately the vast majority of orders are delivered on time. Unfortunately, a small number of orders do get delayed in transit. In these cases, we ask if possible for you to allow at least 10 working days for delivery. We understand this is less than ideal, and given that we pay for specific services, it is less than ideal for us as well. But we do ask for patience and understanding, as we are unfortunately not able to expedite or influence orders in transit.
When you check out, the website will only show you delivery options that are relevant to your package weight and delivery country.
We currently use Parcelforce and DHL for most shipments within the UK and abroad.
If your package is unable to be delivered, except due to a mistake on our part, then the customer is liable for all additional costs including; return postage, storage fees and redelivery costs where they may apply.